Covered Bridge Outdoor Construction's Privacy Policy

Effective Date: October 14, 2025
Company: Covered Bridge Outdoor Construction Corp (“Covered Bridge,” “we,” “us,” “our”)
Website: https://cboccorp.com (the “Site”)
Contact: paulb@cboccorp.com • 603-945-2286
Mailing Address: 149 Hidden Oak Way, Manchester, NH 03102

1) Scope

This Policy explains how we collect, use, disclose, and protect information when you visit the Site, submit forms, chat or email us, call us, or take part in our SMS text messaging program. Construction work and project terms are handled in separate agreements.

2) Information We Collect

You provide: name, email, phone, service address or town, project details, photos or attachments, and preferences.
Automatic data: IP address, device and browser info, referring URLs, pages viewed, timestamps, and interactions collected by cookies, pixels, and similar technologies.
From service providers: analytics or measurement data, form tools, scheduling, payment, advertising platforms, CRM, and review tools that support Site operation and communications.

3) How We Use Information

We use information to:

  • Respond to inquiries, schedule visits, and prepare quotes.

  • Send transactional messages such as confirmations, reminders, and updates.

  • Send marketing communications if you opt in.

  • Operate, secure, and improve the Site, including analytics, debugging, and fraud prevention.

  • Run advertising and remarketing where permitted.

  • Comply with law and enforce our Terms.

4) SMS/Text Messaging (A2P)

By providing your mobile number and opting in, you consent to receive texts from Covered Bridge.
Message types: estimates, scheduling, job updates, reminders, and optional promotions.
Message frequency: varies. Fees: message and data rates may apply.
Opt-out: Reply STOP to cancel. A final confirmation message may be sent.
Help: Reply HELP or contact paulb@cboccorp.com or 603-945-2286.
No purchase required: Your consent to receive texts is not a condition of purchase.
Carrier disclaimer: Carriers are not liable for delayed or undelivered messages.
We use your number only to deliver the messages described in this Policy.
No third-party sharing of mobile data: We do not share mobile numbers, text opt-in data, or consent with third parties or affiliates for their own marketing or promotional purposes. Service providers may process data on our behalf to deliver messages and support the service.

5) Cookies and Analytics

We use cookies and similar tools for essential Site functions and to understand usage. Providers may include Google Analytics 4, Google Ads, and Meta. You can control cookies in your browser and, where offered, via our cookie banner. Some features may not work without them.

6) How We Share Information

We do not sell personal information. We share limited data with:

  • Service providers that host the Site, deliver email or SMS, process forms, scheduling, CRM, analytics, security, payments, advertising, and review management. They must follow our instructions and applicable law.

  • Operational partners or subcontractors when needed to schedule or estimate work you request.

  • Legal or safety reasons to comply with law or protect rights and safety.

  • Business transfers if we sell or reorganize our business.

7) Data Retention

We keep personal information only as long as needed for the uses above, to comply with legal obligations, or to resolve disputes. When no longer needed, we take steps to delete or de-identify it.

8) Your Choices and Rights

  • Emails: Unsubscribe using the link in marketing emails.

  • Texts: Reply STOP to opt out.

  • Access, correction, deletion: Email us to request access to, correction of, or deletion of your information.

  • Do Not Track: We do not respond to DNT signals.

State privacy notices

Where state law applies, you may have rights to know, access, correct, delete, and limit certain uses of personal information. To exercise rights, email paulb@cboccorp.com with “Privacy Request” in the subject. We do not “sell” or “share” personal information as defined by California law. We do not use or disclose sensitive personal information for purposes that require a “Limit” link.

EEA/UK (GDPR)

If GDPR applies, our lawful bases may include consent, contract necessity, and legitimate interests such as Site operation and security. You may have rights to access, rectify, erase, restrict, object, and data portability. You can lodge a complaint with a supervisory authority.

9) Security

We use reasonable administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure.

10) Children’s Privacy

The Site is not intended for children under 13. We do not knowingly collect data from children under 13.

11) International Transfers

If we transfer data outside your region, we use lawful transfer mechanisms where required.

12) Changes to this Policy

We may update this Policy from time to time. The Effective Date shows the latest revision. Material changes will be posted on this page.

13) Contact Us

Covered Bridge Outdoor Construction Corp
149 Hidden Oak Way, Manchester, NH 03102
paulb@cboccorp.com • 603-945-2286

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